We're here to help with any questions or issues you may have
Whether you need technical support, have questions about donations, want to report a bug, or just want to say hello, our team is ready to assist you.
For account issues, technical support, and general inquiries
support@orcas24.site
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Priority Support System
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Find quick answers and solutions for common issues:
We strive to respond to all inquiries within 24-48 hours. For urgent issues, please use the Discord community for faster support.
After making a donation, please send the transaction hash along with your TapMine username to support@tapmine.com. Our team will verify and update your account status within 24-48 hours.
Mining speed can be affected by several factors: internet connection, server load, device performance, or app version. Try restarting the app, checking your internet connection, or updating to the latest version.
We're targeting a full monetary version launch by the end of 2026. This timeline depends on community support and development progress. Follow our announcements for the most up-to-date information.
Use the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password. If you don't receive the email, check your spam folder or contact support.